Isabelle Transcript
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Mary Coughlin: [00:00:00] Well, I am so wicked excited and honored to invite a very special human, a very good friend and an incredible entrepreneur. Isabel Millette, president and founder of Les Soins du DĆ©veloppement out of Quebec.
And so I'm just going to turn the mic over to Isabelle to just kind of share a little bit about your backstorY.
Isabelle Milette: Thank you so much, Mary, for having me here today. It's an honor for me to be here so I appreciate that. I have a long story with nursing, I guess.
I started my journey in healthcare science by wanting to become a doctor in the early 1990s. I was accepted into Megaliths and in med school. And that year I had some challenges in my personal life, and I ended up not being able to finish and complete that journey.
So they strongly suggested, and I did, I go do another degree somewhere else and try and come back later. So I decided that nursing was something that might be the closest thing to medicine. And so I decided to do my bachelor's of nursing [00:01:00] and I fell in love with it. I fell in love with the caring.
I fell in love with the family centered care approach, you know? And so I decided to stay a nurse. And I started working in an era where actually nursing were in too much of a quantity. And so I didn't have a job. So to be able to work a full time job, I had to work in two hospitals and you didn't, and you couldn't choose where you were working, right?
So I was catapulted in neonatology at the NICU at the Royal Victoria Hospital. And this is where I started my journey at the NICU. But I also fell in love with this population, those little people that are so strong and resilient. And so I really love the fact that, you know, it was intensive care. It was very acute. It was very challenging in terms of, you know, knowledge and clinical practice.
But at the same time, it was all this amazing. realization that our patients at the NICU are not just the babies, but also the families. And so I really love the dynamic of working at the intensive care [00:02:00] through a family centered approach to care, you know, and so that was really interesting for me.
So I really, really liked it. And so I worked a few years in the NICU when I started and I decided to go attack a little bit at the PICU. Yeah, you know, to see if it's because I like neonatology because I liked it or just because I was, I was kind of an imposed choice for me. Right. And so I did a few years at the PICU working mostly on post op cardiac post op patient and so neonatal patients as well there to realize that really this is what I really like.
So I came back at the NICU and I wanted to push my medical knowledge a bit further. So I became a nurse practitioner. And that to me was again, the best of both worlds, right? Cause it was coming back to my first love of wanting to be a doctor, you know, with this medical knowledge, this medical approach to the clinical practice, but also to keep having this caring approach and this caring mentality that is nursing.
So to me, again, that was like the best of both worlds. So 17 years. And at the [00:03:00] same time, I think I realized over the years that something was missing. You know, like I really loved my job, but I was not complete, you know, with it. And so along the way, I met a few amazing people like Dr. Alf and you that introduced me to developmental care.
And, and it opened so many doors for me. You know, the fact that babies actually. talk. They actually have behavioral cues. We can apply some, strategies to make them better, improve strategies to, include families in their care. And, and that gave a sense to my practice in terms of approach and philosophy.
So I ended up doing my master's degree on it. So my first master's degree was on developmental care, and we did develop. The care training program with a coding of mine. We tested it. Demonstrated it to be useful and pertinent to the clinical practice, improving knowledge and clinical competencies of nurses.
And so we published our results. And since we didn't want it to become like a. You know, a project on a shelf somewhere. We wrote a book on [00:04:00] it. And then we started a company to do some training and everything like that. So we approached Dr. Als to be able to translate the signatory theory in French.
So we're the only ones to have the rights to the French translation of the signatory theory of Dr. Als. And 15 years through that. So this is how I became a teacher as well.
Mary Coughlin: Wow. I mean, I know you as just this incredible curious, passionate person who is just always trying to make things better in big ways and small ways.
And I remember, way back when we first met, it just blew my mind. The passion and the persistence that you had around this Commitment to facilitating adoption and integration of trauma informed developmentally supported their practices at least within your province right within the province of Quebec with certainly a passion to go [00:05:00] beyond those borders.
But, you know, kind of Struggling with some of the, you know, the cultural and language challenges that exist in that area, but now you've written at least two books. Yeah, I'm up to five. Yeah, there you go. Okay. All specific to this ever evolving, changing, growing body of knowledge related to developmentally supportive care.
Isabelle Milette: It's been a self thought journey at the beginning, and as you said, it evolved a lot over the years, right? And so I was fortunate enough to meet people along the way that motivated me, you know, and that pushed me towards that. And of course, you were one of them. You made a big difference in my life, actually.
And so I think me being self taught and self driven was because I thought I didn't have enough resources in French, but didn't have enough, like, support in that field and I wanted to develop that and bring [00:06:00] it further. I made it my mission, actually, to, transform me.
I would say Quebec, Canadian, and now I'm just going to say generally, you know, intensive care into like compassionate trauma informed developmental care environments for the well being of our babies and our families, right? This, this has been my mission that has been made much clearer to me over the years.
Oh, for the last, like, 27 years, you know? And so, yeah, I've been, I've been working hard at it, but that lack of resources in the French language, I have to say, not in the English language, that's, that's really what drove me to really be trying to be a leader and a pioneer in the field and to bring it back to units, you know, if people don't know about, people don't know what they don't know, right?
So if we don't know about it, then we can't implement and, practice this in our clinical settings. And so, yeah, that's definitely. What I wanted to do.
Mary Coughlin: Well, you know the publication that's coming to mind right now that really at least for me spoke volumes to your [00:07:00] commitment and your expansive vision for the work that you're doing was the implementation guidelines.
When you had partnered then with the national U S national association of neonatal nurses, you had already made your connections with. And part of the Canadian Association for Neonatal Nurses, but also the Canadian Association for Perinatal Women's and Women's Health. Yeah.
So the Cameron's
Isabelle Milette: yeah, which is the same as the A1 in the States.
Mary Coughlin: I mean, and also the coin.
Isabelle Milette: I think that was the culmination of many years of training in different units, trying, different things with our training programs and stuff like that. But at the same time, when I was at St.
Justin, because I've been hopping through a lot of NICUs, getting, like knowledge and also developing my skills in different areas. Cause I really like having an idea of what's done everywhere else. So when we were at St. Justin Hospital, we actually create the first leading practice in developmental care in Canada, which was accredited by, Accreditation Canada, which is our joint commission.
And, and that was the basis for the guidelines, right? Because I [00:08:00] thought, People don't know, you know, what developmental care is, but and when they're curious enough to know and want to know about it, they need to have some kind of idea, some kind of framework of how to implement it. And I thought that was not out there enough for me, like, if I didn't know how to do it, I would, I would base myself on evidence based.
So we went to get a lot of recommendations from the NITCAP training program, but also from. Different, you know, like networks of research and implementation research so that we could, write those guidelines to be evidence based as well. But I was fortunate that, I did that throughout my collaboration with you because you are a co author on those things, I remember asking you why.
Me, why should I write those things when I'm not necessarily an expert in the field, but I wanna become one? And you told me, if not you, who? Like, why not? You're the best person to do it. If you're asking the question, you're the best person to put it out there.
Right? And to me, that was like,
Mary Coughlin: You were in the field. But you and breathing it.
Isabelle Milette: But [00:09:00] not realizing it at the moment, right? Like I was like a driving force for this, but, and so yeah, I think this, this was the first joint position statement across countries in terms of neonatal care for neonatal nurses.
So the, the position statement from the CAN and the NAN and the COIN to me, like supporting it was like a really big deal. And. That drove the fact that now I'm sitting at the CAN, so the Canadian Association of Neonatal Nurses on the Board of Directors, and also I'm a liaison with the Canadian Pichetric Society for the CAN, to try to actually change policies and bring trauma informed developmental care forward as a priority, as a national priority.
So, I'm working about it in Quebec, but also really trying to do some changes also politically, at least in terms of the Canadian landscape.
Mary Coughlin: Yeah, I mean, and you're also building relationships. I know we're going to have Chantal Morin on the podcast later on, and you're also beginning to bridge those partnerships so that you can have a shared [00:10:00] impact across the entire nation of Canada.
Isabelle Milette: Yeah. So, so stating. It's a, it's a wicked thing. It's true because we started as a Quebec, you know, company and we just trained in Quebec. We did, we did a bit of overseas. You know, I went to in France, I went to L'ơle to do some training, which is, which was great, right? Cause there was no resources in French other than the NITCAP at that time.
And so connecting with Chantal through. You know, the trauma informed care program was, was very good for me because I met somebody as motivated as I was and so, you know, to tackle this English side of English Canada was also like something that I wanted to do in terms of training and so we're starting to train over different provinces right now.
Mary Coughlin: Well, and I also think, I mean, you just, you really exemplify what it is to be a visionary. I mean, that you're always looking for that next challenge, ready to take on that next hill. And at the same time, really super committed to your own personal and professional growth and [00:11:00] evolution.
And you mentioned, yes, as a graduate of the Trauma Informed Professional Certificate Program, but also just recently received your NIDCAP certification designation now and you're advancing in that area as well? Yeah, so
Isabelle Milette: I just got my NIDCAP professional certification in May 2023.
So I became the first in Quebec to certify for NIDCAP. So that was Really good for me. And as you said, you know, I'm usually the first doing a lot of things in my province and dental care. So that was another thing added to it. But I have the privilege be approached by the Maison of Rosemont Hospital, NICU to to work on their implementation of the mental care on the unit as an insider, you know, as an employee there.
And I've been there for about five years now. And they really wanted to push things further. So I trained them with my company externally. And then I went into, you know, the unit to try to do coaching at the bedside and, you know, improving and promote like clinical practice changes through like different [00:12:00] protocols, but also like priorities and then coaching and then including families.
And so this NITCAP, Program was for me, like one of the another core to my arc. So that it was bringing developmental care to me on another level. So we're the first unit in Quebec to actually provide care, according to NITCAP. And we just yesterday deposited our application to become an in cab training center.
So I will start training as a trainer, hopefully in January next year. The idea for us is to actually be able to do it internally, sustainably, you know, but also to be able to share and train other units in Quebec. So with my company, I did a lot of the basic, you know, like sensibilization and, and, and ground and, and core measures, integrations, and, you know, implications and stuff like that.
But with the net cap, I could go another level further with different units in Quebec. So the good thing is that because of that, I'm sitting at different table in terms of the Ministry of Health in Quebec. And that's to [00:13:00] answer your question in the end, because we want to make sure that it gets recognized as not only a national priority, but as a leading practice in developmental care as well.
So we want to bring forth that mental care and we want the government to promote its implantation in different units in Quebec. So we're meeting with the Ministry of Health at different tables right now to discuss that.
Mary Coughlin: And this is the Ministry of Health within the province would
Isabelle Milette: include the province.
So in Canada health is actually the provinces are responsible for health care, but Canada is responsible to govern those major recommendations so it's still accreditation Canada that, accredits everybody in the provinces, but the provinces are responsible for health.
So When we talk about the national level, for us it's at the provincial level. And, also at the Canadian level.
Mary Coughlin: Yeah. But you're setting up a very strong foundation and building a very tangible and practical framework. It can then be replicated in other provinces across the nation.
And to be honest, across the world, I mean, the implementation guidelines and [00:14:00] that really elevating and standardizing the practice of developmental and supportive care was critical because so many folks, but everybody and his brother says they do developmental care.
Yeah, they do. Right. I mean, and then you walk into the unit and you're like, Oh, Oh, no. You thought it was this, did you? Okay. You know, and, and so I think, and a lot of that is because historically, right. We haven't really valued those dimensions of the caring composition. that critically ill babies and their families need in order to not just survive the situation, but thrive and flourish beyond their critical care situation.
So I think you've really provided a really strong, tangible representation of how this can be integrated into the culture of care with measurable metrics, right? Absolutely. Your competencies.
Isabelle Milette: [00:15:00] Yeah, and I think that's what the core measures brought, Mary, to the field, actually, because there was, that's one of the things that is the problem out there is developmental care, I think now, or in trauma informed care or neuroproductive care or however you want to call it, right?
is actually more and more recognized, you know, through the framework of, you know, the aces from, you know, the Samsung in the States, but also to toxic stress publication, like Dr. Provence and are doing in Italy, right? So we know a bit more about how important it is in terms of like, you know, not only neurological development, but you know, emotional, psychological and attachment and relationship development, right?
It's the basis of everything. But implementation is very scattered and it's very different from one unit to the other. Right. And so the core measures to me brought some evidence based recommendations into what you should prioritize and what attributes it can, you know, really look at into implementations.
And now you can measure them. So that was one thing. At the basis of everything, you [00:16:00] know, like you can do all the core measures and you can try to apply and prioritize all those different changes which do have a lot of evidence and individually, but at the core of everything, there's a baby, and there's a family and understanding behavioral cues and being able to engage with this baby to make him feel safe and secure to be able to teach those things to the family and implicate them in care and have them at the bedside and do skin to skin with all the benefits that we know it has, right, is also something that needs to be done.
And to me, that was, that's the part that's the most complicated to apply because it really is individualized care towards the patients. You know, it's not based on protocol and it's not based on changes. Like it's really individualized care plans that we do for those babies with the NETCAP for example.
And so to me, there's a difference between superficial changes and. Profound changes. And this is where you see a big difference in the unit application of developmental care at which level you are depends, [00:17:00] I think, how much you understand exactly what it means, but also the impact that you can have on a daily basis on those babies and the impact that this family will have.
on the long run on this baby, because you're not only, you know, having an impact on this baby, but you have an impact on this family and how well they know their infant. And so how well they'll be able to be competent and feel competent and feel attached in a relationship with that baby after discharge.
Mary Coughlin: Well,
Isabelle Milette: really telling
Mary Coughlin: it is and I think you just articulated it so elegantly. Because when you're focusing in on the individual the care provider is also an individual, you know, and when you're when you're invited to provide individualized care.
It's not about. Exclusively other and figuring out how many more things you can do to them. It's that you said the word relationship to it's what's that relationship that whether you like it or not, you are in relationship. Absolutely. [00:18:00] Baby with the family. And so, and I think that that's also kind of an inconsistent.
realization. It is right that I'm thinking it's just my technical skills and what I have up here. Yeah, but it's what it's more than that, right? Right in my heart. Yeah, absolutely. So
Isabelle Milette: instead of doing care to a patient, you're doing care with a patient, right? And that it translates so well in English, but not in French.
And that, to me is a big realization. The fact that. you cannot just provide care to an individual without introducing yourself without helping them to buffer the situation and the stressful situation that they're in without, trying to help them deal with this. And by providing safety and security while you're doing it, this is at the basis of everything.
And we know how our brain works, right? If we don't feel safe and secure, we're not going to be able to learn anything. And so these babies are at a critical stage in their neurological development, they're very fragile. point in their life where we [00:19:00] not only have to maintain their survivals, but we also have to promote and protect that development in the best way we can.
So that's what the TIP program was able to actually bring forward in me this realization and, being able to put into words and operationalize it, the fact that, being ourselves, present, intentionally present authentically there, having a goal and a mission, gather our attention.
Remember in this grace acronym that we have, right? And so to make sure that we're completely fully present when we provide a care, even if it's medically important, even if this baby needs to survive, even if it's super intensive, it doesn't mean that it doesn't have to be. You know, amazing medical care.
It has to be amazing medical care with a compassionate trauma informed approach. And to me, that is like the depthness of the mental care. And this is what's missing, I think, in a lot, a lot of [00:20:00] units.
Mary Coughlin: Yeah. Oh, my God. Well, I'm sure everybody listening can feel your passion as you're getting closer and closer to the screen as you're talking to me.
This is I mean, it's just this is your mission. This is your passion. And this is how you live into it by, expanding your own knowledge base and then pioneering and championing the knowledge that you have with your colleagues and helping that translate into every single moment. of care for the baby and for the families.
And so you've done so much, you've experienced lots of challenges and lots of triumphs in the work that you've been doing. If you can share just a little bit, and you did touch upon it, but, you know, from all of these experiences, How has trauma informed, a trauma informed approach impacted you, or how, you know, can you share a little bit about, you know, how does it matter in the work that we do?[00:21:00]
Isabelle Milette: Oh my God, that's a loaded question, Mary. But I like it, I like it. I think, I think over the years, you know, developmental care became neuroprotective care, family centered care, trauma informed care, but the more, the more the evidence based, you know, and the literature was coming and building on, previous knowledge, the more, you know, I realized that we do have such an amazing impact, on the way these babies can develop
and so understanding the impact of toxic stress, on the HPA axis and understanding that, babies have to feel safe and secure before being able to learn competencies and parents the same, right? Because we talk about trauma for babies, but we have trauma, parents are traumatized at NICU, right?
Like 50 percent of mothers have post traumatic stress syndrome after a NICU. And we talk about trauma stewardship for us as well, right? And so I think that realizing the impact of trauma, not only at a biological level in terms of, the impact [00:22:00] of, cortisol and oxygen and epinephrine and all of this on the brain and also on the relationship with somebody.
If I feel stressed, I can't enter a relationship with you. But also the fact that, you know, like with Dr. Monterosso's publication about the fact that it changes our RNA expression, that it has such an impact, not only like in the short term, but also on the long term because of that. And so the more my knowledge improved, The more I thought, there is no way we can ignore this.
And there's no way we cannot put that into our own clinical practice, but going through different like programs, you know, certification programs and mostly the tip program with you. One of the things that came very clear to me was. how we can articulate this in a, in a framework that makes sense, right?
So the trauma informed care framework for me made a lot of sense because you have the core measures, you know, like what do you need to apply into your clinical practice? But then you have like, what it is to be a trauma informed care professional. So all the attributes [00:23:00] of a trauma informed care professional, but also the principles of trauma informed care.
So how do you need to be in your clinical practice and, and that, really clarified to me the way I have to be you have to be a leader, you have to be an advocate, you have, to be knowledgeable, but you have to be compassionate. And, and those words the program helped me put it together.
Into practice, you know, was very, very helpful and that program to me was not only improving knowledge because it didn't, you know, was evidence based and improved a lot of the knowledge I had towards trauma and from care and all of those, you know, 3 areas, but it also allowed me to have a community. And I think to me, that's one of the most important thing.
As women, we do, we do know that we have this imposter syndrome. We just talked about this this morning, that is that always has been there. And, and I've been striving and priding myself with the work I have done. But I question myself on a daily basis.
And, and that sense of community and being able to [00:24:00] share that experience, my journey and my evolution as a professional was a really amazing journey. You know, to go through with the program it allowed me to share things with a community of like minded souls. It allowed me to clarify my mission and my vision.
It allowed me to set, you know, specific, very clear goal on the short, mid and long term. And, and I think that organization. I needed it to be able to move forward. So I think that trauma informed care is important in my clinical practice on a day to day basis, but it is also important for my own professional development, and this is how I was able to have this national political influence that I have right now.
Mary Coughlin: I love that you mentioned the community and how community really can be that touchstone, that foundation that safe space. where you can actually lean into being vulnerable. You can [00:25:00] ask folks without any fear of judgment. What do you think about this?
This is how I'm feeling. And then, you know, like five other people on the call go, Oh my gosh, I feel that way too, you know, and you don't feel so alone. I think particularly in work that is so guided by your heart and it's guided by that sense of mission and purpose, you can sometimes feel like you're out in left field without a glove.
And am I crazy? Who am I to be doing this work? You know, I, I'm honored and, and, and incredibly grateful for all of the kind words that folks share with me about the work that I've done. But to be honest, the work that I've done, and I'm using air quotes here, is basically just curated other wicked smart people's stuff, you know, and, and just, and looked at it a little bit differently.
And so it's, you know, it's those kinds of things that make you feel like. Am I an imposter? [00:26:00] Am I, you know, am I okay doing this stuff? But I think my takeaway Isabel just from all of the joyful years that I've been privileged to count you as a friend and a colleague and a fellow entrepreneur is You've, you've probably got one of the biggest hots on the planet.
You care out loud in such a loving, bright, and shiny way. Even, you know, even those times when we've had our calls and we're like, not in our best, you know, places, and stuff, kind of commiserating with each other. It's nice to be able to feel that sense of connection and an acknowledgement and love, you know that I, I always feel in your presence for sure.
So
Isabelle Milette: this is so amazing, Mary. Thank you. You've been a great role model for so many people, right? I think that's why you had such an impact in our career and in our personal life, I have to say. But I think [00:27:00] it's through you having the courage to be vulnerable with us, that we in turn have the same courage to be the same with our patients and our colleagues as well, right?
And you created that sense of security that we needed to be able to learn and to share. And to push ourselves further. And I think that that is really to me like one of the greatest legacy that you can have.
And that program gave us the confidence to be able to do so. And those retreats that we have through the program, you know, where, where we're able to recharge yourself with positive, motivated planning for the next, like, you know to me, like that sense of community that you brought was amazing.
So thank you for saying that, but thank you for being there for that as well.
Mary Coughlin: Oh, thank you so very much. So as we are coming down to the close of our, short time together.
I really would love to get your insights and your wisdom about what does it mean to [00:28:00] care out loud? What does it mean to you?
Isabelle Milette: I think it's being bold, you know, having the courage to show up. Day after day, and to advocate for our little patients and their families and to do it in many different ways.
Of course, at the bedside, you know, being authentic, as I said before, being intentionally present, making sure that you create this sense of safety and security with that relationship that you have with the patients and its family. And to me, trauma informed care is really all about. Love really, right?
Compassion for each other. And if everyone I mean, it's like tender loving care, you know, and everybody dismisses it, but it's so important because it's the basis of everything. Every relationship that we have is based on love or not loving, right? It's sorely missing in the world right now.
I think we have such a hard time. We're at a time in the world after COVID, I think, where everybody was so stressed out, they're still working in their hyperactivation of their HPA axis and compassion is not present, [00:29:00] right? And to me, I think that that's what it is. It's to be present and make sure that this compassion, you show it not only to your patients and the families under your care, but also to your colleagues, because we do often forget that.
We have to be as nice with our colleagues as we are with our patients, and that's very difficult. And I think at the institutional level, you have to have some kind of courage to be able to make things move forward nationally, and provincially, or even just in your own institution to have the courage to speak out loud about Those priorities that should be implemented and make it a priority in terms of changes on that unit or in that, healthcare system.
And so I think that we should bring trauma informed care to every bedside, but also to every part of the country or the world,
Mary Coughlin: well, I mean, I think so beautifully stated that you really just drawn this picture of caring out loud is something that you live. It's something it's not, you know, you don't save it just for work, but it's how you show up to [00:30:00] everything.
And, and I love how you extended it into government and, and leadership and organizational culture. Because you're right. I mean, we're, we're having a serious love shortage. We are. It will kill us, right? I mean, it will. And so it's really important that people like yourselves and all of the souls that you're touching in the incredibly transformative work that you're doing, feel that sense of love, feel empowered and emboldened.
I love that you chose that word to take that bold, courageous, sometimes imperfect action and just show up. And you know, sometimes you show up and it doesn't go the way. You had hoped it would go, but at least something happened. Right? Yeah.
Isabelle Milette: Simon Sinek called this falling instead of failing.
And I really like it because when you fall down, you can get yourself up and start again. Right. And so nothing is perfect. No care is perfect. No relationship is perfect. Nothing's ever going to be [00:31:00] perfect, but you can always strive to make things better. Right.
Mary Coughlin: Yeah. And it takes courage to do that.
And we have to help each other and hold each other up to do the courageous things that maybe you're going to do something wicked courageous. And I'm like, I would, I don't have the courage to do that at all, but I'm so glad that you do. And then, and I'm here to cheer you on and support you in any way that I can, that's that carrying out loud that looks different. You know, it can look in different for
Isabelle Milette: everybody.
Mary Coughlin: Right. I mean, you know, you can feel when somebody is really authentically caring for you, cheering you on and, and in your corner.
Isabelle Milette: Yeah. And it's creating the next generation of professionals, you know, like it's trying to share the little bit of wisdom that you have so that they later pick up, you know, pick up the flag and go, okay, let's move forward.
Mary Coughlin: Scratch. I've got a solid foundation here.
Isabelle Milette: Absolutely.
Mary Coughlin: So, I mean, all of the different and [00:32:00] incredibly exponential experiences that you've created, right? Is there one nugget of wisdom that you've gleaned from all of these experiences, all of these challenges that you'd like to share with the world right now?
Isabelle Milette: I thought about that question a lot. And it comes down to one thing to me. And I think it's, it's, it's the realization that everything we do has an impact, everything we do and everything we say and the way we say it and the way we do it has an impact, not only on the developing baby, but also on this family and our colleague and the world right around us and the personal and the professional, you know, way.
And so if. Every each and every one of us realize that we do have this impact on everybody else, no matter where we are and what we do. And we practice. our life, not only our professional life, but our personal life in a trauma informed manner. Imagine how the world would be different right now.
Imagine if the next generation was influenced by that instead of like [00:33:00] whatever's happening right now. And so to me, it's the combination of those little times and little things you do on a daily basis with every interaction that that has a huge impact, a huge cumulative impact overall. And if each and every one of us Treat our patients and our families and each other that way, it's gonna change the world.
Right. So we want to ensure their full potential, but we should do more than that. We should ensure the full potential of this planet that we live on.
Mary Coughlin: Literally change the hat and soul of the world.
Isabelle Milette: Yeah.
Mary Coughlin: Oh my gosh. I absolutely love you. Thank you so very much for sharing your incredible wisdom, your overwhelmingly passionate brilliance and insights.
Oh my gosh. Isabel, thank you.
Isabelle Milette: Thank you very, very much.
Mary Coughlin: Oh my goodness.
